Bug & Issue Report

If you encounter an issue not covered in the guide, please reach out to us on our Discord support channel by clicking "Create Ticket" and using the format below. Our Super-B team is here to help and will assist you as quickly as possible. Join Our Discord Channel (link)

Required Information

1. Wallet Address

2. Epic Games Account ID

3. Description of the issue (attach a screenshot of the error message or a video showing the problem)

4. (Optional) If a game client crash occurred, please also include the following:

   1. A screenshot of your PC specifications, especially your CPU and GPU(Graphic Card) information (You can find this using dxdiag or Task Manager → Performance tab)

   2. Please zip the contents of the crash folder located at %LocalAppData%\ProjectV\Saved and share it.

How to Find Your Wallet Address Open Metamask (connected to the website) and copy your wallet address.

How to Find Your Epic Games Account ID Open the Epic Games Launcher, click on your profile, and copy your Account ID

How to find your PC specs: CPU and GPU information

1. Press Win + R on your keyboard to open the Run dialog.

2. Type dxdiag and press Enter.

3. The DirectX Diagnostic Tool window will appear.

   1. Take screenshots of both the System and Display tabs and attach them to your support ticket.